Ben Lewis –  Co-Founder, Sprint Education Image
“We're on the lookout for A-players who can multitask, work under-pressure, learn, and adapt quickly in a fast-paced, deadline and detail-oriented environment. The Software Support role will play a pivotal part in the continued development and commercial success of Sprint Education’s software solution "Campus""
Ben Lewis – Co-Founder, Sprint Education
Sprint Education Marketing Award Winners

Interested in our Software Support position?

Find out more about it here...

We are looking for a talented and motivated Software Support Executive to join our award-winning team. If you have the ambition to work at Sprint Education, you’ll need to be an effective problem solver with a can-do attitude, someone that can work well both in a team and solo. In fact, we're very team driven and on a typical day you'll not only work with our Campus Support team, but also closely with our Software Development Team.

The Software Support role will see you managing the users of our software “Campus”, software that helps organisations connect with and sell to schools and school staff. You’ll play a key role in enhancing each user’s performance and results with Campus, help with any software related questions, and ensure that our users are happy customers.

How the selection process works...

Step 1: Value Add and Logistics

You’ll have a video call with a hiring manager to get to know you and see if you have potential to be a great addition to the team. We’ll also go over things like the benefits we offer and dig into our company culture.

Step 2: Tech Screen

You’ll have a video call with one of your potential teammates to dive into more questions around skills and experience.

Step 3: Take-Home Project

At this stage you’ll receive a relevant take-home project that gives you the chance to showcase your skills.

Step 4: Final Interview

You’ll be invited into Sprint HQ for a final chat, likely to be with someone on our leadership team.

Step 5: References

We ask to chat to two references at least one of them should be a previous manger.

If you are successful, we make you an offer to join our team!

Please note – this role is currently a remote role due COVID-19, and all initial training/onboarding onto the role will be done remotely. Once restrictions ease our offices will re-open and you will have the flexibility to work in/out of the office to suit your requirements.

To View the Perks of the Job Click Here

You'll be responsible for

  • Setting up, welcoming and remotely onboarding new software users, using this process to build a strong relationship and rapport with key users.
  • Continuing to manage these accounts thereafter, offering suggestions on better software use to enhance users’ performance and renewal rates.
  • Providing technical support to our software users through email, telephone and video calls.
  • Investigating and resolving customer problems through testing and working closely with the Development Team.
  • Identifying and reporting potential improvements in the software features and UX.
  • Identifying potential upgrades and reporting to the Account/Success Manager.
  • Creating and maintaining training and video guides for our software knowledge base, guides for our internal team training platform, plus regular in-app alerts and shoutouts with new features, functions and blogs.

You have, you are, you can

  • Minimum education A Levels or equivalent.
  • Experience of working in a customer-facing role, ideally software-based but this could be in another role with transferrable skills.
  • Proficient knowledge and previous experience of Microsoft Office.
  • A history of getting your hands dirty and digging into challenges and opportunities.
  • Excellent command of the English language, both written and spoken.
  • Attention to detail.
  • Clear and confident communicator, whilst calm under pressure.
  • Ability to follow instructions whilst confidently managing your own tasks/time.
  • Professional and reliable.
  • The ability to manage difficult user queries/complaints and diffuse their concerns in a friendly yet confident manner.

It would be super-good to have

(although not essential)

  • Experience in and around marketing and software support and an excitement to bring those two disciplines together.
  • Experience in teaching/training clients via online screensharing platforms.
  • Experience using CRM software and online Email Marketing Platforms.
  • Experience of working within the education sector (our software is education specific after all).
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