Selina Buckley –  Head of Client Success, Sprint Education Image

“We're on the lookout for A-players who care deeply about helping customers. The Client Success Manager Role is at the epicentre of our business and steers our clients to business success by using our pioneering Campus software."

Selina Buckley – Head of Client Success, Sprint Education
Sprint Education Marketing Award Winners

Interested in our Client Success Coordinator position?

Find out more about it here...

We are looking for a talented and motivated Client Success Manager to join our award-winning team. If that's you, you'll have the ambition to grow within Sprint Education and have a desire to build lasting and fruitful relationships with prospective and current users of our SAAS - Campus. You'll be our clients' trusted advisor, manage support requests, and ensure they use the software to its full potential. You'll problem solve and work well both on your own and in a team - in fact, we're very team driven and on a typical day you'll work closely with our Client Success and Strategy Team.

You'll be responsible for

  • Onboarding new clients and getting them using the software to its full potential.
  • Running GAP analysis sessions over the phone and in person.
  • Meeting prospective clients and evangelizing the benefits of Campus.
  • Creating great ideas for continuing to improve our client retention rates; and implementing them.
  • Actively contributing to the Sprint content machine in the form of blogs, help guides, product updates and whitepapers.

You have, you are, you can

  • A history of getting your hands dirty and digging into challenges and opportunities.
  • Experience of working with clients and managing their needs and expectations.
  • A love of helping people win - it energizes you to work alongside people to help them grow their businesses.
  • Curious, and have a history of mastering new skills quickly. Your curiosity is well-suited to this part of the customer experience because you are great at listening to customers and working with them to solve business challenges.
  • A really good understanding of computers and IT - we're a digital agency and software house after all!

It would be super-good to have

(although not essential)

  • Some experience in and around the traditional handoff between Marketing and Sales and an excitement to bring those two disciplines together.
  • An understanding of the 'Software as a Service' model and experience in using/selling/supporting SAAS.
  • The ability to write engaging content that is both helpful, useful, and entertaining.
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